We are committed to protecting your personal information and being transparent about what information we hold about you.
Using personal information allows us to develop a better understanding of our patrons and in turn to provide you with relevant and timely information about the work that we do – both on and off stage.
The purpose of this policy is to give you a clear explanation about how we collect and use the information we collect from you directly and from third parties.
We use your information in accordance with all applicable laws concerning the protection of personal information. This policy explains:
- What information we may collect about you
- How we may use that information
- In what situations we may disclose your details to third parties
- Information about how we keep your personal information secure, how we maintain it for and your rights to be able to access it If you have any queries about this policy, please contact Katy Vanden the Data Protection Officer at Cap-a-Pie Engagements or email: email@example.com
Who we are
Cap-a-Pie Engagements is a charity and is funded by Arts Council England as well as various trusts and foundations. Our registered charity number in England and Wales is 1174828 and we are also registered as a company in England and Wales under registration number 8938843.
We collect various types of information and in a number of ways:
Information you give us
For example when you sign up to our newsletter we’ll store personal information you give us such as your name and email address.
Information about your interactions with us
For example, when you visit our website, we collect information about how you interact with our content and ads. When we send you a newsletter we store a record of this, and in the case of emails we keep a record of which ones you have opened and which links you have clicked on.
We occasionally take photographs of participants taking part in a workshop. We always ask for explicit consent before taking and using photographs.
We occasionally take photographs of audiences watching our shows. We will make you aware of this by displaying visible notices and verbally. If an individual does not wish to be photographed they are encouraged to tell the photographer or a member of staff.
Sensitive personal data
Data Protection law recognises that certain categories of personal information are more sensitive such as health information, race, religious beliefs and political opinions. We do not usually collect this type of information about our patrons unless there is a clear reason for doing so.
There are four basis under which we may process your data:
When you make a purchase or booking with us, you are entering into a contract with us. In order to perform this contract we need to process and store your data. For example we may need to contact you by email or telephone in the case of cancellation of a show, or in the case of problems with your payment.
Legitimate business interests
In certain situations we collect and process your personal for purposes that are in our legitimate organisational interests. However we only do this if there is no overriding prejudice to you by using your personal information in this way. We describe below all situations where we may use this basis for processing.
With your explicit consent
For any situations where the two bases above are not appropriate, we will instead ask for your explicit consent before using your personal information in that specific situation.
We aim to communicate with you about the work that we do in ways that you find relevant, timely and respectful. To do this we use data that we have stored about you, such as your email address.
We use our legitimate organisational interest or consent as the legal basis for communications by email. We will provide you with an option to unsubscribe in every email that we send you, or you can alternatively use the contact details at the end of this policy.
Other processing activities
In addition to marketing communications, we also process personal information in the following ways that are within our legitimate organisational interests:
We may analyse data we hold about you to ensure that the content and timing of communications that we send you are as relevant to you as possible.
In order to improve our website we may analyse information about how you use it and the content and ads that you interact with.
In all of the above cases we will always keep your rights and interests at the forefront to ensure they are not overridden by your own interests or fundamental rights and freedoms. You have the right to object to any of this processing at any time. If you wish to do this, please use the contact details at the end of this policy. Please bear in mind that if you object this may affect our ability to carry out tasks above that are for your benefit.
There are certain circumstances under which we may disclose your personal information to third parties. These are as follows:
To our own service providers who process data on our behalf and on our instructions. In these cases we require that these third parties comply strictly with our instructions and with data protection laws, for example around security of personal data.
Where we are under a duty to disclose your personal information in order to comply with any legal obligation (for example to government bodies and law enforcement agencies).
Maintaining your personal information
We store your personal information indefinitely.
If there are aspects of your record that are inaccurate or that you would like to remove please use the contact details at the end of this policy.
Any objections you make to any processing of your data will be stored against your record on our system so that we can comply with your requests.
Security of your personal information
We will put in place appropriate safeguards (both in terms of our procedures and the technology we use) to keep your personal information as secure as possible. We will ensure that any third parties we use for processing your personal information do the same.
Your rights to your personal information
You have a right to request a copy of the personal information that we hold about you and to have any inaccuracies in this data corrected. Please use the contact details at the end of this policy if you would like to exercise this right.
Contact details & further information
Cap-a-Pie, The Brick Works, 4 Hannington Street, Newcastle upon Tyne NE6 1JT